Provify ("we," "us," "our") is a professional case documentation platform operated by Provify Technologies LLC, Sharjah Media City (SHAMS), United Arab Emirates. Our service is available at provify.app and as an iOS application. For any privacy question, contact app.provify@gmail.com.
The short version. Provify is a clinician-side tool. You describe treatments, not people. We do not ask for and you must not enter patient names, initials, or identification numbers. Your radiographs and clinical photographs stay on your own device and are never uploaded to us. Voice recordings of your dictation are transcribed and then discarded.
When you dictate a case, the audio is sent for transcription and the recording is discarded once transcription completes. We do not retain audio of your case dictation. The resulting text is saved as your case record.
Images you attach to a case are stored locally on your device. They are not uploaded to our servers and we cannot access them. This also means they cannot be transferred to a paired computer through The Desk, which carries the written note only. Because these images live on your device, you are responsible for their backup and security. If the device is lost, reset, or the app is deleted, those images may be unrecoverable by us.
Aftercare lets you record post-operative guidance once and make it available to a patient through a temporary recovery page they open by scanning a code. This is the only part of Provify a patient interacts with, so we set out exactly how it works.
The recovery page requires no account, no login, no name, no phone number, and no email address. We do not know who the patient is and we do not ask. The page is reached by a link tied to a case, not to a person.
This information is shown to the treating dentist so they can respond, and is linked to the case rather than to an identified individual. Patients should not type personal or identifying details into the free-text field. The page carries a notice to that effect.
A recovery page is active for a limited recovery period and then closes automatically. Once closed it cannot be reopened, and the associated check-in data is deleted on our normal retention schedule.
Aftercare is not monitored by Provify, is not an emergency service, and does not replace contacting the clinic or emergency services. The clinical content of every recording is created by the treating dentist, not by us.
Provify is a practitioner-side tool. We do not collect, store, or process patient-identifiable information from clinicians. Our Terms explicitly prohibit entering patient names, initials, identification numbers, or photographs of faces. If you believe patient-identifying data has been entered in error, contact us immediately and we will remove it.
We do not store payment card details. We do not sell your data. We do not use your case data to advertise to you.
Your account and case data are stored using Supabase, a third-party database and storage provider. Data is encrypted in transit and at rest by that provider. We apply industry-standard measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Each provider operates under its own privacy policy. Where a subscription is purchased through Apple, Apple is the merchant of record and handles your payment information under Apple's own privacy terms; we receive confirmation of subscription status but not your card details.
Some of the providers listed above process data outside the United Arab Emirates, including in the United States and the European Union. Where data is transferred internationally we rely on the contractual protections offered by those providers.
We retain your account and case data for as long as your account remains active. If you delete your account we will delete your personal data within 30 days, except where we are required to retain it by law. Aftercare check-in data is deleted after the recovery period closes. Images stored on your device are removed when you delete them or remove the app.
Depending on where you are, you may have the right to:
To exercise any of these, contact app.provify@gmail.com. We will respond within 30 days.
Note that a locked clinical record cannot be edited, by design. You may request deletion of a record or of your account, but you cannot alter the content of a record after it has been confirmed.
We use essential cookies to keep you signed in. Our website also uses analytics and advertising cookies through Microsoft Clarity and the Meta Pixel; these are not present in the iOS app. You can disable cookies in your browser, though this may affect your use of the Service.
The Service is not directed at individuals under 18 and we do not knowingly collect their data. If you believe a minor has registered, contact us and we will delete the account promptly.
We may update this Policy from time to time. We will notify registered users of material changes by email. Continued use after a change constitutes acceptance of the updated Policy.
For any privacy question or request, contact app.provify@gmail.com.
This policy applies to provify.app, the Provify iOS application, The Desk, and Aftercare recovery pages.