Try it free for 14 days before you pay anything. If you do subscribe and you're not happy, the route to a refund depends on where you bought it — through the iPhone app, Apple handles refunds; through our website, we do. Both are set out below.
Provify offers a 14-day free trial, limited to one per account, with no payment card required to start. The trial gives you full access. We strongly encourage you to use it before subscribing, because it is the simplest way to find out whether Provify suits how you work.
Provify does not have a permanently free tier. When a trial or a paid subscription ends, access to the Service ends. Your data is retained in line with our Privacy Policy and you may request an export or deletion at any time.
This is the only thing that determines how a refund works. If you are not sure, check whether the charge appears on your Apple receipt or on a card statement from our payment provider.
Purchases made inside the iOS app are processed by Apple, which is the merchant of record. We are not able to issue a refund for an Apple purchase, and we cannot cancel an Apple subscription on your behalf. Apple does not give us access to do either.
If Apple declines a refund and you believe the circumstances were exceptional, contact us at app.provify@gmail.com. We cannot reverse Apple's decision, but we will help where we can.
Web subscriptions are processed by our payment provider, and we handle refunds directly.
7-day refund window. If you are not satisfied for any reason, request a full refund within 7 days of your first payment and we will process it — no questions asked.
Email app.provify@gmail.com with the subject line "Refund Request" and include:
We reply within 2 business days and process approved refunds within 5 business days. Refunds are returned to the original payment method; how quickly the money appears depends on your bank or card issuer.
Cancel at any time from your account settings, or email us. You keep access until the end of the current billing period and you will not be charged again.
Monthly subscriptions renew each month, and annual subscriptions renew each year, on the anniversary of your original purchase. To avoid a renewal, cancel at least 24 hours before the renewal date. We do not generally refund a renewal that has already been processed, except in the circumstances below.
We look at refund requests individually and try to do the right thing. If a technical fault on our side prevented you from using the Service, if you were charged in error, or if there are other exceptional circumstances, contact us and we will review it fairly — including outside the 7-day window.
Where the purchase was made through Apple, we can support your case but Apple makes the final decision.
Nothing in this policy limits any refund or cancellation rights you have under the consumer laws that apply to you. Where those rights are more generous than this policy, they apply.
For any question about this policy, contact app.provify@gmail.com.
This refund policy applies to all paid subscriptions to Provify, whether purchased on provify.app or inside the Provify iOS application.